Kris Boyer "Boyer the Destroyer" 101 KGB Radio

I don't know what to write first; should I try to explain what a great guy Ed Hanson is, or should I try to get across that his shop is known throughout the southland as the finest establishment of it's kind. If, after meeting Ed, you don't consider him one of the 10 nicest people you know, I'll be very surprised. I met Ed after his 12th hour on the job that day, but by his attitude, I thought it might have been Saturday. Ed is a constant source of amusement: I don't think 5 minutes passed away between his jokes. His excellent work speaks for itself. I don't know of a single car enthusiast who doesn't use or recommend Ed Hanson's for exhaust work. Ed has over 40 years in the business and exhaust is ALL they do there...it's their specialty. Factory or custom work, you can't do better than Ed Hanson Exhaust.
  
 
 
Maria F. writes:

Just when I was about to lose faith in humanity, I took my car to Ed Hanson's Muffler. He fixed my car's problem, which had nothing to do with my muffler at all. And get this...FREE OF CHARGE!
The entire crew is awesome. Ed's integrity makes him one of a kind in his line of business.
Thanks for your honest help!
 
Billie and Michael B. write:

We are writing to let you know how much we appreciate your honesty and continual excellent customer service.
When our Chevy Suburban had been diagnosed with a clogged catalytic converter, we were a bit overwhelmed with the cost that the dealership was going to charge us. Our friend referred us to your shop. My husband was thrilled with the level of service that was given him on his initial visit. When I received a phone call the next morning from Ed asking us to pick up the check my husband had written for $ 841.96 in exchange for a $65.00 check for the exhaust tip he had installed, I was in utter shock. I couldn't understand what was happening. Ed explained to me that we hade been misdiagnosed by the dealership and that his shop has assumed that the dealership diagnosis was correct and replaced both catalytic converters without diagnosing it thoroughly himself. Because of this, Ed was not charging us for the work that he had done. He suggested suggested that we find out why our car was making the noise to begin with, as the true problem was not completely fixed. Then when my husband came to exchange the checks with Ed, his customer service department continued to amaze us. He took my husband back under the car, showed him what was wrong and fixed it instantly, for free.
We are thankful to Ed for his honesty and integrity. We are extremely satisfied customers.		  
 
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Duncan Abrams writes:

I would like to personally thank Ed Hanson and his staff for the work performed on my GTO.
Ed was very friendly and with his expertise, was able to show me the different muffler systems from stock to the total custom system. His cut-a-way views of different mufflers were exceptional in showing me the differences between the various systems. Ed’s many years of experience and his expertise assisted me in making the best decision for my exhaust system.
The expert work completed not only looks great and sound great, but my car runs great too. It’s a great feeling to have a GTO sound and run like a GTO.
Many thanks to everyone..., to the helpful phone receptionist, to Ed for his exceptional expertise and experience, and also to the skilled installers who did the work on my car!
I’ll see you with my next car and will always recommend your expert service and fair prices. Like your motto says, “Excellence at a competitive price!!!”
Sounds like I’m bragging, but it’s great to patronize a shop that delivers quality work with good prices. I’m really pleased with my car’s results.
Many thanks.
 

The Mendoza's write:

Dear Ed,
Thank you for the excellent work that your shop completed on the exhaust system of our 2001 Chrysler PT Cruiser. The time and care that your shop took to consult with us and to ensure that the final product was not only functional, but also meticulously well finished and aesthetically pleasing is commendable and reflects great credit upon you and your entire staff. Keep up the good work.

  
 

From Richard Billingsly:

Dear Mr. Hanson,
I’m still somewhat in shock from the kind, courteous and attentive manner in which you and your shop personnel handled my problem.
It is rare to find your kind of operation in today’s business world. My wife and I want to Thank You.
Would you please see that Alex gets the $20.00 bill? He too was most helpful and willingly did a minor correction.
Rest assured, I will speak glowingly of your shop.
   

Kevin Presley wrote:

Dear Mr. Hanson,
I am compelled to write you a letter of gratitude for the outstanding work you performed on my 2003 Chevy Avalanche this week. The advice you offered, the caring and concern you showed me, the time you took to explain everything such that I understood it completely, all of these things gave me confidence in your abilities. After my prior experience at a different shop, I was wary, and needed to feel comfortable. You set me immediately at ease.
After considerable research (I did not want to make another mistake), I found that the Flowmaster 70 Big Block muffler was an excellent performance muffler with good low-noise capabilities. While shopping around for a place to install the Flowmaster, a friend of mine in the auto industry here in San Diego told me about “...the best exhaust ship in California, and possibly the Western United States - Ed Hanson’s.” Initially, I was skeptical (that’s my nature), but after some asking around, I found that you are held in very high regard, not only as an experienced exhaust specialist, but also as an upright businessman.
I must say, all the things I heard about you are absolutely true.
You said that because I was sensitive to noise, I should add a Dynomax bullet in-line with the Flowmaster to capture some of the resonance. And since you were already going to have the system apart, you would charge me for the part only, no extra for labor. I decided I would follow your recommendation. I am happy I did. The system you installed in my truck is the exact system I wanted in the first place. There is a healthy rumble with the throttle applied, it is whisper-quiet at cruising speed, and my truck is nearly silent at idle. To top it off, I have more flow and I seem to have picked up some performance.
Overall, I am delighted - I can’t say enough good things about my experience with your shop. Your upbeat attitude, your endless enthusiasm, your vast knowledge (and willingness to share it), the professionalism of your employees...all these things made my experience an excellent one. You deliver outstanding product and service at a tremendous value, and I will not hesitate to recommend your shop to anyone needing top-notch exhaust work.